Customer Experience
Customer experience mapping puts a spot light on how your customers are interacting with your business. It helps you to put your focus into what matters most to your customers.
How we helped
During a 3 month project, we worked with a client in the creative and branding industry to develop clarity around their main target audience and develop a customer retention strategy.
What we did
Empathy mapping
Persona creation
Customer journey mapping
Our impact
“I’m incredibly grateful for Ron’s help and support over the last year. His approach is both friendly and professional, making him an absolute pleasure to work with. Ron has helped me completely dissect, understand, and streamline multiple processes within my business. By doing so, I’ve been able to connect the dots and gain a better understanding of my business what I offer, along with my client’s needs. My entire business approach and mindset has not only developed but completely broadened thanks to Ron. I now feel more aligned to my business, clients and goals more than ever.” - Waimarie Dashper, Dashper Studios