Business Efficiency
Many businesses can get caught in the busyness of things. By spending time to refine your process will uncover areas of the business that may have been ignored or missed, leaving room for errors, guesswork, team inefficiencies and unnecessary profit leaks.
How we helped
During a 12 week project, we worked with a client in the home loan and mortgaging industry to develop clarity around their business growth and solve critical issues within the business such as identifying their target customer and increasing revenue.
What we did
Customer Persona & Empathy Mapping
Customer Journey Mapping
Business Process Mapping
Customer Growth Strategy Plan
Strategic Business Growth Plan
Our impact
“I never really understood why a good focus on my dream client was important. Realigning what we do to become like honey to the people we love doing work for, seems like a simple concept. But it took someone like Ron with his step-by-step approach to really fine-tune our focus. It seems like magic but what he promised, eventuated.” - Hamish Patel, Mortgages Online
Tangible results:
Business growth by 20%. Streamlined focused on customer needs and delivery of services. Streamlined internal business processes. Aligned the team towards a shared goal.